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General Terms and Conditions of Sale (GTC)

Montres SA
Rue du Mont-Blanc 6, 1201 Geneva, Switzerland
IDE/UID: CHE-107.742.600
Email: info@montressa.ch
Phone: +41 22 731 41 30

Last updated: 18 September 2026

 

1. Scope of application

These General Terms and Conditions of Sale (GTC) apply to all orders placed on the Montres SA website, https://montressa.ch (hereinafter “the Site”), whether placed by customers residing in Switzerland or abroad. By placing an order on the Site, the customer accepts these GTC without reservation.

2. Identity of the seller

Montres SA
Rue du Mont-Blanc 6
1201 Geneva, Switzerland
IDE/UID: CHE-107.742.600
Email: info@montressa.ch
Phone: +41 22 731 41 30

3. Products offered

Montres SA offers watches and jewellery for sale, both new and pre-owned, in its physical store as well as online on the Site. Product descriptions and photographs are provided with the utmost care; however, slight variations (in particular of colour or finish) may occur depending on the display settings of the customer’s device.

For pre-owned products, the condition of the piece (wear, scratches, service history) is described transparently on the corresponding product page.

 

4. Prices

Prices shown on the Site are expressed in Swiss francs (CHF) and are inclusive of VAT. The price shown corresponds to the final amount paid by the customer, subject to any delivery charges that will be indicated before final validation of the order.

Montres SA reserves the right to modify its prices at any time, it being understood that the price applicable to an order is the one in effect at the time the customer validates it.

 

5. Order

The customer selects the desired products, adds them to their cart, then validates their order by following the process indicated on the Site. An order confirmation is sent by email to the address provided by the customer.

Montres SA reserves the right to refuse or cancel any order in the event of reasonable doubt (in particular suspected fraud, unavailability of the product, or an obvious pricing error).

 

6. Means of payment

Payment can be made online using the following methods:

  • Bank card (Visa, Mastercard, American Express)
  • Apple Pay
  • Google Pay

Payment is due immediately upon validation of the order. All transactions are secure.

 

7. Delivery

Montres SA delivers its products within Switzerland as well as internationally. Delivery is free of charge, regardless of destination.

Indicative delivery times are as follows:

  • Switzerland: 1 business day (Priority shipping)
  • Neighbouring countries (France, Germany, Austria, Italy, Liechtenstein): from the day after shipment
  • European Union / European Economic Area: 2 to 5 business days
  • Rest of the world: 2 to 15 days for non-EU Europe, up to 30 days for the most distant destinations

These times are given for guidance only and may vary depending on the destination, applicable customs formalities, and exceptional circumstances beyond our control. The customer is responsible for verifying the accuracy of the delivery address provided when placing the order.

 

8. Right of withdrawal and returns

Montres SA grants a 30-day return period from receipt of the product, subject to compliance with the following conditions:

  • The product must be returned with its original box and documents (certificate, warranty card, etc.)
  • The product must not have been worn

Returns are not refunded in cash or to the original means of payment: they entitle the customer to a store credit valid for 1 year, which can be used for a future purchase from Montres SA.

Return procedure: Montres SA does not offer an automated online return procedure. To initiate a return, the customer must contact Montres SA:

  • By phone at +41 22 731 41 30, or
  • Via the Site’s contact form, explaining their situation

Our team will get back to the customer to organise the next steps (in-store return or shipping arrangements, as applicable).

 

9. Warranty

Montres SA is an official retailer of the brands it sells. As such, all new products benefit from the manufacturer’s warranty applicable according to each brand’s specific conditions (duration and terms specified on the warranty card provided with the product).

10. After-sales service and repairs

Montres SA has a qualified watchmaker on site, providing repair and maintenance of watch movements in its workshop. This service is offered to customers who have purchased from Montres SA as well as to external customers.

11. Authenticity of products

Montres SA is committed to offering only authentic products, both new and pre-owned. Pre-owned pieces undergo a double verification before being put up for sale:

  • A technical and authenticity check by our qualified watchmaker
  • A check with the police authorities (in particular to ensure that the piece has not been reported stolen)

This process guarantees our customers full traceability and legitimacy of the pre-owned watches offered for sale.

 

12. Protection of personal data

Personal data collected during the order (name, address, email, payment information) is processed in accordance with Swiss data protection legislation (FADP) and, where applicable, the European General Data Protection Regulation (GDPR) for European customers. This data is used exclusively for order processing purposes and is not transmitted to third parties, except for service providers necessary for the execution of the order (carriers, payment service providers).

 

13. Applicable law and jurisdiction

These GTC are governed by Swiss law. In the event of a dispute, the courts of the Canton of Geneva have sole jurisdiction, subject to any mandatory legal provisions to the contrary.

14. Contact

For any questions relating to these GTC or to an order, the customer may contact Montres SA:

  • By email: info@montressa.ch
  • By phone: +41 22 731 41 30
  • By post: Rue du Mont-Blanc 6, 1201 Geneva, Switzerland