After-sales service

At the service of our customers

Dear customers, owning a Timepiece is a great privilege, and we believe that, in some way, we all have one — whether it’s a memory passed down from our parents or grandparents, or a personal favorite. In any case, it is a Timepiece we are committed to taking great care of. Regular servicing is just as necessary as it is recommended, in order to extend the life of the movement and continue to enjoy the pleasure of reading the correct time. Isn’t it true that mechanics are poetry, and that precision is the courtesy of a watch?

After-Sales Service

Complete Watch Servicing

Opening the watch; removing the stem-crown assembly to extract the movement along with the dial and hands.
- Disassembling the movement into individual parts, servicing the movement with replacement of defective parts, cleaning, oiling, reassembly, and adjustment of timekeeping and functions according to the brand’s quality standards, or replacement of the movement.
- Ultrasonic cleaning of the case and metal bracelet.
- Replacement of the hands, crown, pushers/correctors, crystal (except curved/special-shaped mineral crystals and sapphire crystals), gaskets, and battery if it’s a quartz movement.
- Restoration and water-resistance testing with the components mentioned above. Technical and aesthetic inspection.
It is recommended to have your watch fully serviced every 6 years.

Partial Watch Servicing

A partial servicing of your watch includes:

Checking the movement’s functions.
Ultrasonic cleaning of the case and metal bracelet.
Replacement of the crown, pushers/correctors, crystal (except curved/special-shaped mineral crystals and sapphire crystals), gaskets, and battery if it’s a quartz movement.
Restoration and water-resistance testing with the components mentioned above, in accordance with quality standards.
Technical and aesthetic inspection.

After-sales service

At the service of our customers